Guest Booking
Platform (GBP)
The Guest Booking Platform is a cross-property booking platform that has been designed to simplify and enhance the reservation experience. You will be able to streamline your booking process and offer guests a seamless, all-in-one solution for planning their stays with our GBP.
Key Features & Benefits
- Efficiency: Simplify cross-property bookings with a single reference ID and up-sell additional services in one location.
- Enhanced Customer Experience: Provide rich, detailed descriptions to give customers confidence in their choices.
- Revenue Growth: Maximise booking value through integrated up-selling opportunities.
Guest Credit
Management (GCM)
Imagine a secure, convenient way to manage your transactions across your entire service network – one that simplifies credit balances and gives you and your guest personalised control over your funds.
Why Choose GCM?
Streamline your financial operations and improve transaction efficiency. Enjoy a more flexible, secure experience for your customers. Integrate GCM into your Protel system to simplify managing funds and services, across all eligible properties. Transfer from one hotel to another for the guest profile
Guest Discount Management (GDM)
Processing discounts based on business rules & processes.
We understand the importance of automating and simplifying the discount verification process across various booking channels. Managing and verifying discounts manually can be time-consuming, inconsistent, and prone to errors. That’s why we’re excited to propose a solution that automates the discount application process, ensuring efficiency, consistency, and a seamless customer experience.
Why This Matters
- Efficiency & Accuracy: Automate a manual process for quick and accurate discount application every time.
- Consistency Across All Reservations: Maintain uniformity in discount application across all reservations.
- Cost & Time Savings: Streamline operations and reduce administrative overhead with automation.
- Improved Customer Experience: Enhance satisfaction by automatically applying discounts, removing the need for manual verification.
Guest Refund
Management (GRM)
Introducing GRM with secure authorisation—a robust solution designed to streamline your refund procedures while ensuring complete security, accountability, and transparency.
Our system ensures that refund requests are managed efficiently while maintaining strict internal controls. The process incorporates built-in authorisation mechanisms to guarantee that no single user can request and approve their own refund, preventing potential fraud or misuse of privileges.
Key Features
- Segregation of duties ensures that the same individual cannot both request and approve a refund, maintaining integrity in the process.
- Clear approval workflows: Requests are reviewed and authorised by designated users, ensuring proper checks and balances.
- Real-time notifications: Get instant alerts for new refund requests and approvals, streamlining communication and decision-making.
- Robust reporting tools: Easily generate detailed reports on all refund activity, providing full visibility into your refund operations.
- Audit-ready transparency: Keep your processes compliant with internal and external audit requirements.
