Why work with us?
Join our vibrant team at our growing hospitality software company, and experience the thrill of being part of something truly special. With us, every individual has the power to make a real impact and contribute to our exciting journey towards success. Working with us means embracing a dynamic and innovative environment that fosters creativity and encourages fresh ideas. We value your unique perspectives and actively seek input to shape our future.
At the heart of our company lies a genuine passion for the hospitality industry. We are driven by a shared goal of revolutionizing the way hotels and resorts operate, and you’ll be an integral part of this transformative journey. Your work will directly impact our clients, enabling them to deliver exceptional guest experiences with our cutting-edge software solutions. We take immense pride in our client partnerships, considering them the cornerstone of our success. If you share our belief in putting clients’ needs first and are passionate about driving innovation in the hospitality sector, then we’re looking for you!
View our career opportunities below:
Software Support Consultant
Job Specifications:
Primary Responsibilities will include:
• Day-to-day customer support on Hospitality Software
• Knowledge of Network and Related Topologies
• Adherence to Service Level Agreements with Customers
• Comprehensive fault analyses methods applied
• Time management with optimal outcome-based application of required resources
• Fault finding and process flow analysis used for Customer support ticket resolution
• Fault logging and timekeeping responsibilities
• The position requires after-hours support, on rotation basis.
• Well trained ability to learn new software programs, troubleshoot them, and support them
Key Accountability and Output:
• The successful candidate will exhibit the ability to diagnose software related faults, and provide resolution within Service Level Agreement Adherence
• Success is measured through monthly customer satisfaction surveys
Software Trainer
Job Specifications:
Primary Responsibilities will include:
• Training on all software applications sold to Customers
• Composition of both internal and external training materials
• Creating of Customer Certification Curriculum
• Translating Customer processes into functional operational manuals
• Providing Customer Software Support as required
Key Accountability and Output:
• Successful onboarding of new clients; through seamless go-live and sign-off during project phases, including but not limited to training of all product in the clients chosen product suite.
• Successful onboarding of new staff by means of the training portal
• Functional Software deployment inline with Solution Specifications
Business Analyst
Job Specifications:
Primary Responsibilities will include:
• Overall and direct responsibility and accountability for the fulfilment of business analysis throughout discovery and sales processes.
• To ensure the best practice and software solutions are offered to the client in line with their specific business processes and requirements.
• To produce completed and detailed system requirements in the form of a software deliverables manual from which an installer can accurately produce a comprehensive database and integrations to vendors.
• To constantly seek out new ways to increase and develop business opportunities, new and additional products and to work towards maintaining our competitive edge.
Key Accountability and Output:
• Successful onboarding of new clients; through seamless go-live process and sign-off during project phases, including but not limited to database configuration, integrations and training
• Fulfillment of the client’s needs, in line with their defined business processes
