A better support experience

Help is only
three steps away.

We’ve refined our support process to make getting help faster, clearer and easier to track.
EasiPosProcure ↗Protel PMS ↗
1

Log it on the portal

Register once to create and manage tickets, track progress and view every team update in one convenient place.

Open the Support Portal ↗
2

Prefer email?

Your email automatically becomes a support ticket. You’ll receive progress updates as they become available.

support@ankerdata.co.za
3

After hours or critical?

First log a ticket through the portal or email. Then call us so the correctly logged request can be attended to quickly.

Call +27 (0)21 001 8846
!
Important: ticket first, phone call second.This gives our team the information and reference needed to respond efficiently—especially when every minute counts.